Adobe’s customer support isn’t customer care

I had a very poor experience with Adobe customer support the other day.

Here’s my story:

I contacted Adobe because I wanted to cancel a Creative Cloud membership from a future date. What happened was that the membership was cancelled immediately.

When I noticed it and complained, I  got what I thought was a free subscription with two months free. Here’s the chat…

So I went ahead and signed up for the subscription…

But when I asked for the refund I got the answer that the subscription isn’t eligible for a refund, which was confirmed by @AdobeCare.

Surprise!

The irony in all this, is that I got two months free but have paid for the first month twice (with the subscription which was cancelled AND the new subscription).

Adobe, this isn’t customer care, or “real help from real people.”

Update 2016-10-01:
Adobe reviewed the full case history and created a refund after I published this post.

However, then I received an additional invoice.

Surprise again!