Principles of conversation

The following principles of conversation are from The Art of Convening by Craig & Patricia Neal with Cynthia Wold:

Listen

  • … with respect for all the voices.
  • …  without fixing, problem-solving, advice-giving.

Speak from Your Own Experience

  • Speak from the “l,”from your own experience.
  • What is on your mind/heart?

Slow Down the Conversation

  • Allow pauses between speakers.

Suspend Certainty

  • Notice your assumptions.
  • Look for the surprises.

Allow Space for Difference

  • Be aware of your judgments.
  • Honor the questions and the inquiry.
  • … and, you can always take back what you said.

Published by Jan Höglund

Jan Höglund has over 35 years of experience in different roles as software developer, project manager, line manager, consultant, and researcher. This is his personal blog where he shares his reading, book reviews, and learning.

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